feat: Swiss-compliant launch — Impressum/AGB/Contact, support panel, DSG exports, cookie banner

Legal (Swiss minimum, no individual named):
- Impressum page (UWG Art. 3 lit. s) — provider, contact via support panel,
  no email required, jurisdiction = Switzerland
- AGB page — subscription terms, payment, cancellation, suspension on payment
  fail, 14-day money-back, AI-processing-per-tier disclosure, Swiss law +
  Swiss venue, modeled after typical Schweizer SaaS terms
- Privacy: Stripe added as subprocessor with full data-flow disclosure

Support panel replaces email contact entirely:
- @bmm/db: support_status enum + support_tickets + support_messages tables,
  migration applied to prod DB
- @bmm/api: support routes (user create/list/view/reply, admin list/view/reply
  /set-status), public /v1/contact for logged-out visitors with per-IP rate
  limit of 3 submissions/day to prevent spam-flood
- Web: /settings/support (list + new), /settings/support/[id] (conversation),
  /admin/support, /admin/support/[id]
- Public /contact form with email collection for guest tickets

Data rights (DSG Art. 25 / GDPR Art. 15+20):
- /v1/account/export returns user-scoped JSON of profile, org, servers,
  builds, audit, support tickets and messages — excludes hashes, encrypted
  secrets, other-user data
- /settings/account: download button + deletion-via-ticket workflow

Production-readiness gaps closed:
- org.suspended now blocks /v1/servers POST and /v1/servers/preview (402);
  webhook flagged this state but enforcement was missing
- Cookie banner: minimal, essential-cookies-only disclosure (Swiss DSG +
  GDPR compliant without dark-pattern consent UI), mounts on both layouts

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>

apps/web/app/(dashboard)/layout.tsx

@@ -1,3 +1,4 @@
+import { CookieBanner } from '@/components/cookie-banner';
 import { Logo } from '@/components/logo';
 import { MobileActionBar } from '@/components/mobile-action-bar';
 import { FileClock, LayoutGrid, Package, Server, Settings } from 'lucide-react';
@@ -38,6 +39,7 @@ export default function DashboardLayout({ children }: { children: React.ReactNod
       </header>
       <main className="flex-1 bg-[--color-bg] pb-20 sm:pb-0">{children}</main>
       <MobileActionBar />
+      <CookieBanner />
     </div>
   );
 }

apps/web/app/(dashboard)/settings/account/page.tsx

@@ -0,0 +1,80 @@
+'use client';
+
+import { Button } from '@/components/ui/button';
+import { apiUrl } from '@/lib/api';
+import Link from 'next/link';
+import { useState } from 'react';
+
+export default function AccountPage() {
+  const [downloading, setDownloading] = useState(false);
+
+  async function downloadExport() {
+    setDownloading(true);
+    try {
+      // Trigger a same-origin attachment download. The cookie ships with the
+      // request because we're same-credentials with the API origin via CORS.
+      window.location.href = apiUrl('/v1/account/export');
+    } finally {
+      setTimeout(() => setDownloading(false), 1500);
+    }
+  }
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <h1 className="text-[22px] font-semibold tracking-tight">Account</h1>
+      <p className="mt-1 text-[13px] text-[--color-fg-muted]">
+        Your data, your rights. Swiss DSG Art. 25 / GDPR Art. 15 + 20.
+      </p>
+
+      <div className="mt-8 space-y-4">
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Download your data</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            One JSON file with everything we hold for your account: profile, organization, MCP
+            servers, build history (last 1000 entries), audit log (last 1000 events) and your
+            support-ticket history. Excludes password hashes, encrypted secrets and other
+            users&apos; data.
+          </p>
+          <div className="mt-4">
+            <Button variant="primary" size="md" onClick={downloadExport} disabled={downloading}>
+              {downloading ? 'Preparing…' : 'Download .json'}
+            </Button>
+          </div>
+        </section>
+
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Delete account</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            We don&apos;t do one-click account deletion yet — too easy to fat-finger and lose
+            paid-tier server configs. Open a ticket and we&apos;ll wipe everything within 30
+            days (servers, secrets, audit, tickets) per Swiss DSG Art. 32 / GDPR Art. 17.
+          </p>
+          <div className="mt-4">
+            <Link href="/settings/support">
+              <Button variant="secondary" size="md">
+                Open deletion ticket
+              </Button>
+            </Link>
+          </div>
+        </section>
+
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Cookies on this site</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            We use only strictly-necessary cookies: a session cookie (
+            <span className="mono">bmm_session</span>, httpOnly, 30 days) and a short-lived
+            OAuth-CSRF state cookie (<span className="mono">bmm_oauth_state</span>, 10 minutes
+            during a third-party login flow). No analytics, no tracking, no third-party cookies on
+            this domain.
+          </p>
+        </section>
+      </div>
+
+      <div className="mt-10 text-[12px] text-[--color-fg-subtle]">
+        <Link href="/privacy" className="hover:text-[--color-fg]">
+          ← Privacy policy
+        </Link>
+      </div>
+    </div>
+  );
+}

apps/web/app/(dashboard)/settings/support/[id]/page.tsx

@@ -0,0 +1,145 @@
+'use client';
+
+import { Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useParams } from 'next/navigation';
+import { useEffect, useState } from 'react';
+
+interface Ticket {
+  id: string;
+  subject: string;
+  status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+  createdAt: string;
+  lastMessageAt: string;
+}
+
+interface Message {
+  id: string;
+  authorIsAdmin: boolean;
+  body: string;
+  createdAt: string;
+}
+
+export default function TicketDetail() {
+  const params = useParams<{ id: string }>();
+  const [data, setData] = useState<{ ticket: Ticket; messages: Message[] } | null>(null);
+  const [reply, setReply] = useState('');
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  function load() {
+    if (!params?.id) return;
+    apiFetch<{ ticket: Ticket; messages: Message[] }>(`/v1/support/tickets/${params.id}`)
+      .then(setData)
+      .catch((e) => setError((e as Error).message));
+  }
+
+  useEffect(load, [params?.id]);
+
+  async function sendReply(e: React.FormEvent) {
+    e.preventDefault();
+    if (!params?.id || reply.trim().length === 0) return;
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch(`/v1/support/tickets/${params.id}/messages`, {
+        method: 'POST',
+        body: JSON.stringify({ body: reply }),
+      });
+      setReply('');
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  if (!data && !error) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12 text-center">
+        <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={20} />
+      </div>
+    );
+  }
+
+  if (error || !data) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12">
+        <p className="text-[13px] text-[--color-danger]">{error ?? 'Ticket not found.'}</p>
+        <Link href="/settings/support" className="mt-3 inline-block text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]">
+          ← Back to support
+        </Link>
+      </div>
+    );
+  }
+
+  const { ticket, messages } = data;
+  const isClosed = ticket.status === 'closed';
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <Link
+        href="/settings/support"
+        className="text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]"
+      >
+        ← All tickets
+      </Link>
+      <div className="mt-3 flex items-baseline justify-between gap-3">
+        <h1 className="text-[22px] font-semibold tracking-tight">{ticket.subject}</h1>
+        <span className="mono text-[10.5px] uppercase tracking-wider text-[--color-fg-subtle]">
+          {ticket.status.replace('_', ' ')}
+        </span>
+      </div>
+
+      <div className="mt-6 space-y-3">
+        {messages.map((m) => (
+          <div
+            key={m.id}
+            className={`panel p-4 ${m.authorIsAdmin ? 'border-[--color-accent]/40' : ''}`}
+          >
+            <div className="flex items-baseline justify-between">
+              <span
+                className={`text-[11.5px] font-medium ${m.authorIsAdmin ? 'text-[--color-accent]' : 'text-[--color-fg]'}`}
+              >
+                {m.authorIsAdmin ? 'Support' : 'You'}
+              </span>
+              <span className="text-[10.5px] text-[--color-fg-subtle]">
+                {new Date(m.createdAt).toLocaleString()}
+              </span>
+            </div>
+            <p className="mt-2 whitespace-pre-wrap text-[13px] leading-relaxed text-[--color-fg-muted]">
+              {m.body}
+            </p>
+          </div>
+        ))}
+      </div>
+
+      {!isClosed && (
+        <form onSubmit={sendReply} className="panel mt-6 space-y-3 p-4">
+          <Textarea
+            value={reply}
+            onChange={(e) => setReply(e.target.value)}
+            rows={4}
+            maxLength={10_000}
+            placeholder="Your reply…"
+          />
+          {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+          <div className="flex justify-end">
+            <Button
+              variant="primary"
+              size="md"
+              type="submit"
+              disabled={busy || reply.trim().length === 0}
+            >
+              {busy ? 'Sending…' : 'Send reply'}
+            </Button>
+          </div>
+        </form>
+      )}
+    </div>
+  );
+}

apps/web/app/(dashboard)/settings/support/page.tsx

@@ -0,0 +1,166 @@
+'use client';
+
+import { Input, Label, Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useEffect, useState } from 'react';
+
+interface Ticket {
+  id: string;
+  subject: string;
+  status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+  createdAt: string;
+  lastMessageAt: string;
+}
+
+const STATUS_LABEL: Record<Ticket['status'], string> = {
+  awaiting_admin: 'Open — awaiting support',
+  awaiting_user: 'Reply received',
+  closed: 'Closed',
+};
+
+const STATUS_COLOR: Record<Ticket['status'], string> = {
+  awaiting_admin: 'text-amber-300',
+  awaiting_user: 'text-emerald-300',
+  closed: 'text-[--color-fg-subtle]',
+};
+
+export default function SupportPage() {
+  const [tickets, setTickets] = useState<Ticket[] | null>(null);
+  const [showNew, setShowNew] = useState(false);
+  const [subject, setSubject] = useState('');
+  const [body, setBody] = useState('');
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  function load() {
+    apiFetch<{ tickets: Ticket[] }>('/v1/support/tickets')
+      .then((r) => setTickets(r.tickets))
+      .catch((e) => setError((e as Error).message));
+  }
+
+  useEffect(load, []);
+
+  async function createTicket(e: React.FormEvent) {
+    e.preventDefault();
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch('/v1/support/tickets', {
+        method: 'POST',
+        body: JSON.stringify({ subject, body }),
+      });
+      setSubject('');
+      setBody('');
+      setShowNew(false);
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <div className="flex items-baseline justify-between">
+        <div>
+          <h1 className="text-[22px] font-semibold tracking-tight">Support</h1>
+          <p className="mt-1 text-[13px] text-[--color-fg-muted]">
+            Open a ticket and we&apos;ll get back to you within one business day.
+          </p>
+        </div>
+        {!showNew && (
+          <Button variant="primary" size="md" onClick={() => setShowNew(true)}>
+            + New ticket
+          </Button>
+        )}
+      </div>
+
+      {showNew && (
+        <form onSubmit={createTicket} className="panel mt-6 space-y-4 p-5">
+          <div className="space-y-1.5">
+            <Label htmlFor="t-subject">Subject</Label>
+            <Input
+              id="t-subject"
+              required
+              minLength={3}
+              maxLength={200}
+              value={subject}
+              onChange={(e) => setSubject(e.target.value)}
+              placeholder="Briefly — what's up?"
+            />
+          </div>
+          <div className="space-y-1.5">
+            <Label htmlFor="t-body" hint={`${body.length} / 10000`}>
+              Message
+            </Label>
+            <Textarea
+              id="t-body"
+              required
+              rows={6}
+              minLength={10}
+              maxLength={10_000}
+              value={body}
+              onChange={(e) => setBody(e.target.value)}
+              placeholder="The more context the better — server slug, error messages, what you expected."
+            />
+          </div>
+          {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+          <div className="flex justify-end gap-2">
+            <Button variant="ghost" size="md" type="button" onClick={() => setShowNew(false)}>
+              Cancel
+            </Button>
+            <Button
+              variant="primary"
+              size="md"
+              type="submit"
+              disabled={busy || subject.length < 3 || body.length < 10}
+            >
+              {busy ? 'Sending…' : 'Open ticket'}
+            </Button>
+          </div>
+        </form>
+      )}
+
+      <div className="mt-8">
+        {tickets === null && (
+          <div className="panel p-6 text-center">
+            <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={18} />
+          </div>
+        )}
+        {tickets && tickets.length === 0 && !showNew && (
+          <div className="panel p-6 text-center text-[13px] text-[--color-fg-muted]">
+            No tickets yet.
+          </div>
+        )}
+        {tickets && tickets.length > 0 && (
+          <div className="panel divide-y divide-[--color-border]">
+            {tickets.map((t) => (
+              <Link
+                key={t.id}
+                href={`/settings/support/${t.id}`}
+                className="flex items-center justify-between px-4 py-3 transition-colors hover:bg-[--color-bg-subtle]"
+              >
+                <div className="min-w-0 flex-1">
+                  <div className="truncate text-[13px] font-medium text-[--color-fg]">
+                    {t.subject}
+                  </div>
+                  <div className={`mt-0.5 text-[11.5px] ${STATUS_COLOR[t.status]}`}>
+                    {STATUS_LABEL[t.status]} ·{' '}
+                    <span className="text-[--color-fg-subtle]">
+                      {new Date(t.lastMessageAt).toLocaleString()}
+                    </span>
+                  </div>
+                </div>
+                <span className="ml-3 text-[--color-fg-subtle]">→</span>
+              </Link>
+            ))}
+          </div>
+        )}
+      </div>
+    </div>
+  );
+}

apps/web/app/(marketing)/agb/page.tsx

@@ -0,0 +1,129 @@
+import { pageMetadata } from '@/lib/seo';
+import Link from 'next/link';
+
+export const metadata = pageMetadata({
+  title: 'AGB',
+  description:
+    'Allgemeine Geschäftsbedingungen für die Nutzung von BuildMyMCPServer (Schweiz).',
+  path: '/agb',
+});
+
+const SECTIONS: Array<{ h: string; p: string[] }> = [
+  {
+    h: '1. Geltungsbereich',
+    p: [
+      'Diese AGB regeln die Nutzung der über buildmymcpserver.com bereitgestellten Dienste durch natürliche und juristische Personen ("Kund:in"). Mit Erstellung eines Accounts oder Abschluss eines kostenpflichtigen Abonnements bestätigt die Kund:in, diese AGB gelesen, verstanden und akzeptiert zu haben.',
+      'Abweichende Bedingungen der Kund:in gelten nur, wenn schriftlich bestätigt.',
+    ],
+  },
+  {
+    h: '2. Vertragsgegenstand',
+    p: [
+      'BuildMyMCPServer ist ein Software-as-a-Service-Angebot zur Generierung und zum Betrieb von Model-Context-Protocol-Servern (MCP-Server). Der Funktionsumfang ergibt sich aus dem jeweils gewählten Tarif gemäss Pricing-Seite.',
+      'Wir liefern den Service "as-is" mit angestrebter Verfügbarkeit gemäss tariflicher SLA (Hobby/Pro: keine SLA; Team: 99.9% monatlich; Enterprise: vertraglich vereinbart).',
+    ],
+  },
+  {
+    h: '3. Account und Sicherheit',
+    p: [
+      'Die Kund:in ist verpflichtet, Zugangsdaten vertraulich zu behandeln. Bei Verdacht auf unberechtigten Zugriff sind wir unverzüglich über das Support-Panel zu informieren.',
+      'Wir behalten uns vor, Accounts bei schwerwiegenden Verstössen gegen diese AGB oder geltendes Recht zu suspendieren.',
+    ],
+  },
+  {
+    h: '4. Tarife und Bezahlung',
+    p: [
+      'Bezahlung erfolgt im Voraus über unseren Zahlungsdienstleister Stripe Payments Europe Ltd. (Irland). Akzeptierte Zahlungsmethoden umfassen Kreditkarte und SEPA-Lastschrift.',
+      'Monatliche Tarife werden monatlich, Jahres-Tarife jährlich abgerechnet. Bei Jahres-Tarif werden zwei Monate gratis gewährt.',
+      'Preise verstehen sich vorbehältlich gesetzlicher Mehrwertsteuer. Die anwendbare MwSt. wird durch Stripe Tax automatisch nach Sitz der Kund:in berechnet und ausgewiesen.',
+      'Nutzungs-Overage (Tool-Calls über das tarifliche Kontingent hinaus) wird zu €0.02 / 1000 Calls am Folgemonat in Rechnung gestellt.',
+    ],
+  },
+  {
+    h: '5. Laufzeit, Kündigung und Rückerstattung',
+    p: [
+      'Monats-Abos verlängern sich automatisch um einen Monat, Jahres-Abos um ein Jahr. Eine Kündigung ist jederzeit über das Kundenportal (Stripe) zur nächsten Periode möglich.',
+      'Bereits gezahlte Beträge werden bei Kündigung nicht anteilig rückerstattet; der Service bleibt bis Periodenende aktiv.',
+      'Wir gewähren eine 14-tägige Geld-zurück-Garantie ab Erst-Buchung (nicht bei Verlängerungen). Anfragen über das Support-Panel.',
+    ],
+  },
+  {
+    h: '6. Aussetzung bei Zahlungsverzug',
+    p: [
+      'Bei fehlgeschlagener Zahlung versucht Stripe automatisch Nachzahlungen. Nach drei erfolglosen Versuchen wird der Account in den "suspended"-Status versetzt: Bestehende MCP-Server laufen weiter, jedoch können keine neuen Server angelegt oder Builds gestartet werden.',
+      'Nach erfolgreicher Aktualisierung der Zahlungsmethode wird der Account automatisch reaktiviert.',
+    ],
+  },
+  {
+    h: '7. Daten der Kund:in',
+    p: [
+      'Die Kund:in behält alle Rechte an ihren Inhalten (Prompts, Konfigurationen, Secrets, generierter Code). Wir nutzen diese ausschliesslich zur Erbringung des Dienstes.',
+      'Eine Datenexport-Funktion ist über das Einstellungsmenü verfügbar und entspricht Art. 25 Schweizer Datenschutzgesetz (DSG) sowie Art. 15 DSGVO.',
+      'Details zur Datenverarbeitung siehe unsere Datenschutzerklärung.',
+    ],
+  },
+  {
+    h: '8. KI-Verarbeitung',
+    p: [
+      'Zur Spec-Generierung übermitteln wir Prompt-Texte an unsere KI-Anbieter: Hobby-Tarif → Zhipu AI (China); Pro/Team/Enterprise → Anthropic (USA). Vor Versand keiner sensiblen Daten gilt: Die Kund:in ist verantwortlich, welche Informationen sie in Prompts einfügt.',
+      'Der generierte Code wird statisch auf gefährliche Patterns (eval, child_process, Prompt-Injection-Marker) geprüft, jedoch nicht funktional verifiziert. Die Kund:in prüft den Code vor Produktivnutzung selbst.',
+    ],
+  },
+  {
+    h: '9. Haftung',
+    p: [
+      'Wir haften nur für Schäden, die auf vorsätzlichem oder grob fahrlässigem Verhalten beruhen. Die Haftung für leichte Fahrlässigkeit, Mangelfolgeschäden, entgangenen Gewinn und Drittansprüche ist im gesetzlich zulässigen Umfang ausgeschlossen.',
+      'Wir haften nicht für Inhalte oder Verhalten von Drittanbietern (Anthropic, Zhipu, Stripe, Hetzner u.a.), an die personenbezogene Daten gemäss Datenschutzerklärung übermittelt werden.',
+    ],
+  },
+  {
+    h: '10. Änderungen',
+    p: [
+      'Wir behalten uns vor, diese AGB sowie Preise mit Wirkung für die Zukunft anzupassen. Änderungen werden mindestens 30 Tage vor Inkrafttreten per E-Mail oder im Dashboard angekündigt. Bei Preisanhebung steht der Kund:in ein ausserordentliches Kündigungsrecht zum Wirkungsdatum zu.',
+    ],
+  },
+  {
+    h: '11. Anwendbares Recht und Gerichtsstand',
+    p: [
+      'Es gilt schweizerisches Recht unter Ausschluss kollisionsrechtlicher Bestimmungen sowie des UN-Kaufrechts. Ausschliesslicher Gerichtsstand ist der Sitz des Anbieters; zwingende Verbraucher-Gerichtsstände bleiben vorbehalten.',
+    ],
+  },
+];
+
+export default function Agb() {
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-16">
+      <header className="mb-12">
+        <div className="text-[11px] uppercase tracking-[0.16em] text-[--color-fg-subtle]">
+          Allgemeine Geschäftsbedingungen
+        </div>
+        <h1 className="mt-2 text-[32px] font-semibold tracking-tight">AGB</h1>
+        <p className="mt-3 text-[14px] leading-relaxed text-[--color-fg-muted]">
+          Stand: 2026-05-25. Bei Fragen zur Auslegung erreichst du uns über das{' '}
+          <Link href="/contact" className="text-[--color-accent] underline">
+            Support-Panel
+          </Link>
+          .
+        </p>
+      </header>
+
+      <div className="space-y-9">
+        {SECTIONS.map((s) => (
+          <section key={s.h}>
+            <h2 className="text-[16px] font-semibold tracking-tight">{s.h}</h2>
+            <div className="mt-2 space-y-2">
+              {s.p.map((p) => (
+                <p
+                  key={p.slice(0, 32)}
+                  className="text-[13.5px] leading-relaxed text-[--color-fg-muted]"
+                >
+                  {p}
+                </p>
+              ))}
+            </div>
+          </section>
+        ))}
+      </div>
+    </div>
+  );
+}

apps/web/app/(marketing)/contact/page.tsx

@@ -0,0 +1,133 @@
+'use client';
+
+import { Input, Label, Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import Link from 'next/link';
+import { useState } from 'react';
+
+export default function ContactPage() {
+  const [email, setEmail] = useState('');
+  const [subject, setSubject] = useState('');
+  const [body, setBody] = useState('');
+  const [state, setState] = useState<'idle' | 'sending' | 'sent' | 'error'>('idle');
+  const [error, setError] = useState<string | null>(null);
+
+  async function submit(e: React.FormEvent) {
+    e.preventDefault();
+    setState('sending');
+    setError(null);
+    try {
+      await apiFetch('/v1/contact', {
+        method: 'POST',
+        body: JSON.stringify({ email, subject, body }),
+      });
+      setState('sent');
+    } catch (err) {
+      setState('error');
+      const detail = (err as { detail?: { detail?: string; error?: string } }).detail;
+      setError(detail?.detail ?? detail?.error ?? (err as Error).message);
+    }
+  }
+
+  if (state === 'sent') {
+    return (
+      <div className="mx-auto max-w-2xl px-6 py-16">
+        <div className="panel p-6 text-center">
+          <h1 className="text-[20px] font-semibold tracking-tight">Message received</h1>
+          <p className="mt-2 text-[13.5px] text-[--color-fg-muted]">
+            Thank you — we got your message. We&apos;ll reply to{' '}
+            <span className="text-[--color-fg]">{email}</span> within one business day.
+          </p>
+          <p className="mt-4 text-[12px] text-[--color-fg-subtle]">
+            <Link href="/" className="hover:text-[--color-fg]">
+              ← Back to home
+            </Link>
+          </p>
+        </div>
+      </div>
+    );
+  }
+
+  return (
+    <div className="mx-auto max-w-2xl px-6 py-14">
+      <header className="mb-8">
+        <div className="text-[11px] uppercase tracking-[0.16em] text-[--color-fg-subtle]">
+          Contact
+        </div>
+        <h1 className="mt-2 text-[28px] font-semibold tracking-tight">Talk to us</h1>
+        <p className="mt-3 text-[14px] leading-relaxed text-[--color-fg-muted]">
+          We don&apos;t do public email — every conversation runs through our internal support
+          panel so nothing gets lost. Already have an account?{' '}
+          <Link href="/settings/support" className="text-[--color-accent] hover:underline">
+            Open a ticket from inside
+          </Link>
+          .
+        </p>
+      </header>
+
+      <form onSubmit={submit} className="panel space-y-4 p-5">
+        <div className="space-y-1.5">
+          <Label htmlFor="contact-email">Your email</Label>
+          <Input
+            id="contact-email"
+            type="email"
+            required
+            value={email}
+            onChange={(e) => setEmail(e.target.value)}
+            placeholder="you@company.com"
+          />
+        </div>
+
+        <div className="space-y-1.5">
+          <Label htmlFor="contact-subject">Subject</Label>
+          <Input
+            id="contact-subject"
+            required
+            minLength={3}
+            maxLength={200}
+            value={subject}
+            onChange={(e) => setSubject(e.target.value)}
+            placeholder="Briefly — what's this about?"
+          />
+        </div>
+
+        <div className="space-y-1.5">
+          <Label htmlFor="contact-body" hint={`${body.length} / 10000`}>
+            Message
+          </Label>
+          <Textarea
+            id="contact-body"
+            required
+            rows={7}
+            minLength={10}
+            maxLength={10_000}
+            value={body}
+            onChange={(e) => setBody(e.target.value)}
+            placeholder="Tell us what's going on. We answer within one business day."
+          />
+        </div>
+
+        {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+
+        <div className="flex items-center justify-between pt-1">
+          <p className="text-[11px] text-[--color-fg-subtle]">
+            Submitting creates a support ticket — see{' '}
+            <Link href="/privacy" className="hover:text-[--color-fg]">
+              privacy
+            </Link>
+            .
+          </p>
+          <Button
+            variant="primary"
+            size="md"
+            type="submit"
+            disabled={state === 'sending' || !email || subject.length < 3 || body.length < 10}
+          >
+            {state === 'sending' ? 'Sending…' : 'Send'}
+          </Button>
+        </div>
+      </form>
+    </div>
+  );
+}

apps/web/app/(marketing)/impressum/page.tsx

@@ -0,0 +1,95 @@
+import { pageMetadata } from '@/lib/seo';
+import Link from 'next/link';
+
+export const metadata = pageMetadata({
+  title: 'Impressum',
+  description: 'Legal information for BuildMyMCPServer (Switzerland).',
+  path: '/impressum',
+});
+
+export default function Impressum() {
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-16">
+      <header className="mb-10">
+        <div className="text-[11px] uppercase tracking-[0.16em] text-[--color-fg-subtle]">
+          Impressum
+        </div>
+        <h1 className="mt-2 text-[32px] font-semibold tracking-tight">Impressum</h1>
+        <p className="mt-3 text-[14px] leading-relaxed text-[--color-fg-muted]">
+          Angaben gemäss UWG Art. 3 Abs. 1 lit. s (Schweiz).
+        </p>
+      </header>
+
+      <div className="space-y-8">
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Anbieter</h2>
+          <div className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            <p>BuildMyMCPServer</p>
+            <p>Schweiz</p>
+            <p className="mt-2 text-[12px] text-[--color-fg-subtle]">
+              Postanschrift auf Anfrage über das Support-Panel.
+            </p>
+          </div>
+        </section>
+
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Kontakt</h2>
+          <p className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            Sämtliche Kontaktanfragen laufen über unser integriertes Support-Panel — ohne
+            Account erreichbar unter{' '}
+            <Link href="/contact" className="text-[--color-accent] underline">
+              /contact
+            </Link>
+            . Eingeloggte Nutzer:innen verwenden{' '}
+            <Link href="/settings/support" className="text-[--color-accent] underline">
+              /settings/support
+            </Link>
+            . Wir antworten in der Regel innerhalb von einem Werktag.
+          </p>
+        </section>
+
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Mehrwertsteuer</h2>
+          <p className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            UID-Nummer wird im ausgestellten Beleg geführt. Bei steuerrechtlichen Anfragen
+            kontaktiere uns über das Support-Panel.
+          </p>
+        </section>
+
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Haftungsausschluss</h2>
+          <p className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            Inhalte dieser Webseite werden mit grösstmöglicher Sorgfalt erstellt. Für Richtigkeit,
+            Vollständigkeit und Aktualität wird jedoch keine Gewähr übernommen. Für Inhalte
+            externer Links sind ausschliesslich deren Betreiber verantwortlich.
+          </p>
+        </section>
+
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Anwendbares Recht</h2>
+          <p className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            Es gilt schweizerisches Recht unter Ausschluss kollisionsrechtlicher Bestimmungen.
+            Gerichtsstand ist der Sitz des Anbieters.
+          </p>
+        </section>
+
+        <section>
+          <h2 className="text-[16px] font-semibold tracking-tight">Weiterführend</h2>
+          <p className="mt-2 text-[13.5px] leading-relaxed text-[--color-fg-muted]">
+            <Link href="/privacy" className="text-[--color-accent] underline">
+              Datenschutzerklärung
+            </Link>{' '}
+            ·{' '}
+            <Link href="/agb" className="text-[--color-accent] underline">
+              AGB
+            </Link>{' '}
+            ·{' '}
+            <Link href="/security" className="text-[--color-accent] underline">
+              Security
+            </Link>
+          </p>
+        </section>
+      </div>
+    </div>
+  );
+}

apps/web/app/(marketing)/layout.tsx

@@ -1,3 +1,4 @@
+import { CookieBanner } from '@/components/cookie-banner';
 import { Logo } from '@/components/logo';
 import { MarketingAuthButtons } from '@/components/marketing-auth-buttons';
 import { MarketingMobileMenu } from '@/components/marketing-mobile-menu';
@@ -48,12 +49,21 @@ export default function MarketingLayout({ children }: { children: React.ReactNod
             <Link href="/docs" className="transition-colors hover:text-[--color-fg]">
               Docs
             </Link>
+            <Link href="/contact" className="transition-colors hover:text-[--color-fg]">
+              Contact
+            </Link>
             <Link href="/security" className="transition-colors hover:text-[--color-fg]">
               Security
             </Link>
             <Link href="/privacy" className="transition-colors hover:text-[--color-fg]">
               Privacy
             </Link>
+            <Link href="/agb" className="transition-colors hover:text-[--color-fg]">
+              AGB
+            </Link>
+            <Link href="/impressum" className="transition-colors hover:text-[--color-fg]">
+              Impressum
+            </Link>
             <Link href="/terms" className="transition-colors hover:text-[--color-fg]">
               Terms
             </Link>
@@ -61,6 +71,7 @@ export default function MarketingLayout({ children }: { children: React.ReactNod
           <div>&copy; {new Date().getFullYear()} BuildMyMCPServer</div>
         </div>
       </footer>
+      <CookieBanner />
     </div>
   );
 }

apps/web/app/(marketing)/privacy/page.tsx

@@ -38,10 +38,10 @@ const SECTIONS = [
     p: [
       "Anthropic, USA (Claude AI — used for prompt analysis and code generation on Pro / Team / Enterprise tiers). Only the prompt text and resulting spec are sent. Anthropic's data-retention policy applies.",
       'Zhipu AI, China (GLM model — used for prompt analysis on the free Hobby tier only). Only the prompt text and resulting spec are sent. Upgrade to a paid tier to keep all AI processing within Anthropic (US).',
-      'Hetzner, Germany (compute).',
+      'Stripe Payments Europe Ltd., Ireland (billing, invoicing, payment processing, automatic VAT). Stripe receives: email, billing address, payment method details. Card numbers are tokenised by Stripe and never reach our servers. Stripe is GDPR-compliant and Swiss-DSG-aligned via the EU-Swiss adequacy decision.',
+      'Hetzner, Germany (compute, Postgres, Redis, runner containers).',
       'Backblaze, EU (encrypted backups).',
-      'Stripe, Ireland (billing).',
-      'Cloudflare (DNS + DDoS protection).',
+      'Cloudflare (DNS + DDoS protection + TLS termination).',
     ],
   },
   {

apps/web/app/admin/support/[id]/page.tsx

@@ -0,0 +1,197 @@
+'use client';
+
+import { Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useParams } from 'next/navigation';
+import { useEffect, useState } from 'react';
+
+interface Ticket {
+  id: string;
+  subject: string;
+  status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+  guestEmail: string | null;
+  createdAt: string;
+  lastMessageAt: string;
+}
+
+interface Message {
+  id: string;
+  authorIsAdmin: boolean;
+  body: string;
+  createdAt: string;
+}
+
+interface Detail {
+  ticket: Ticket;
+  userEmail: string | null;
+  userName: string | null;
+  messages: Message[];
+}
+
+export default function AdminTicketDetail() {
+  const params = useParams<{ id: string }>();
+  const [data, setData] = useState<Detail | null>(null);
+  const [reply, setReply] = useState('');
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  function load() {
+    if (!params?.id) return;
+    apiFetch<Detail>(`/v1/admin/support/tickets/${params.id}`)
+      .then(setData)
+      .catch((e) => setError((e as Error).message));
+  }
+
+  useEffect(load, [params?.id]);
+
+  async function sendReply(e: React.FormEvent) {
+    e.preventDefault();
+    if (!params?.id || reply.trim().length === 0) return;
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch(`/v1/admin/support/tickets/${params.id}/messages`, {
+        method: 'POST',
+        body: JSON.stringify({ body: reply }),
+      });
+      setReply('');
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  async function setStatus(status: Ticket['status']) {
+    if (!params?.id) return;
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch(`/v1/admin/support/tickets/${params.id}/status`, {
+        method: 'POST',
+        body: JSON.stringify({ status }),
+      });
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  if (!data && !error) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12 text-center">
+        <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={20} />
+      </div>
+    );
+  }
+
+  if (error || !data) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12">
+        <p className="text-[13px] text-[--color-danger]">{error ?? 'Ticket not found.'}</p>
+        <Link href="/admin/support" className="mt-3 inline-block text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]">
+          ← Back to tickets
+        </Link>
+      </div>
+    );
+  }
+
+  const { ticket, messages, userEmail, userName } = data;
+  const fromLabel = userEmail
+    ? `${userName ? `${userName} · ` : ''}${userEmail}`
+    : ticket.guestEmail
+      ? `${ticket.guestEmail} (guest)`
+      : 'unknown';
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <Link
+        href="/admin/support"
+        className="text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]"
+      >
+        ← All tickets
+      </Link>
+      <div className="mt-3 flex items-baseline justify-between gap-3">
+        <div className="min-w-0 flex-1">
+          <h1 className="text-[22px] font-semibold tracking-tight">{ticket.subject}</h1>
+          <p className="mt-1 text-[12px] text-[--color-fg-muted]">From: {fromLabel}</p>
+        </div>
+        <span className="mono text-[10.5px] uppercase tracking-wider text-[--color-fg-subtle]">
+          {ticket.status.replace('_', ' ')}
+        </span>
+      </div>
+
+      <div className="mt-6 space-y-3">
+        {messages.map((m) => (
+          <div
+            key={m.id}
+            className={`panel p-4 ${m.authorIsAdmin ? 'border-[--color-accent]/40' : ''}`}
+          >
+            <div className="flex items-baseline justify-between">
+              <span
+                className={`text-[11.5px] font-medium ${m.authorIsAdmin ? 'text-[--color-accent]' : 'text-[--color-fg]'}`}
+              >
+                {m.authorIsAdmin ? 'Admin' : 'User'}
+              </span>
+              <span className="text-[10.5px] text-[--color-fg-subtle]">
+                {new Date(m.createdAt).toLocaleString()}
+              </span>
+            </div>
+            <p className="mt-2 whitespace-pre-wrap text-[13px] leading-relaxed text-[--color-fg-muted]">
+              {m.body}
+            </p>
+          </div>
+        ))}
+      </div>
+
+      <form onSubmit={sendReply} className="panel mt-6 space-y-3 p-4">
+        <Textarea
+          value={reply}
+          onChange={(e) => setReply(e.target.value)}
+          rows={4}
+          maxLength={10_000}
+          placeholder="Reply to user…"
+        />
+        {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+        <div className="flex items-center justify-between gap-2">
+          <div className="flex gap-1">
+            <Button
+              variant="ghost"
+              size="sm"
+              type="button"
+              onClick={() => setStatus('closed')}
+              disabled={busy || ticket.status === 'closed'}
+            >
+              Mark closed
+            </Button>
+            {ticket.status === 'closed' && (
+              <Button
+                variant="ghost"
+                size="sm"
+                type="button"
+                onClick={() => setStatus('awaiting_admin')}
+                disabled={busy}
+              >
+                Reopen
+              </Button>
+            )}
+          </div>
+          <Button
+            variant="primary"
+            size="md"
+            type="submit"
+            disabled={busy || reply.trim().length === 0}
+          >
+            {busy ? 'Sending…' : 'Send reply'}
+          </Button>
+        </div>
+      </form>
+    </div>
+  );
+}

apps/web/app/admin/support/page.tsx

@@ -0,0 +1,132 @@
+'use client';
+
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useEffect, useState } from 'react';
+
+interface AdminTicketRow {
+  ticket: {
+    id: string;
+    subject: string;
+    status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+    guestEmail: string | null;
+    createdAt: string;
+    lastMessageAt: string;
+  };
+  userEmail: string | null;
+  userName: string | null;
+}
+
+const STATUS_BADGE: Record<AdminTicketRow['ticket']['status'], string> = {
+  awaiting_admin: 'bg-amber-500/20 text-amber-300',
+  awaiting_user: 'bg-emerald-500/20 text-emerald-300',
+  closed: 'bg-[--color-bg-subtle] text-[--color-fg-subtle]',
+};
+
+export default function AdminSupport() {
+  const [rows, setRows] = useState<AdminTicketRow[] | null>(null);
+  const [error, setError] = useState<string | null>(null);
+  const [filter, setFilter] = useState<'all' | 'awaiting_admin' | 'awaiting_user' | 'closed'>(
+    'awaiting_admin',
+  );
+
+  useEffect(() => {
+    apiFetch<{ tickets: AdminTicketRow[] }>('/v1/admin/support/tickets')
+      .then((r) => setRows(r.tickets))
+      .catch((e) => setError((e as Error).message));
+  }, []);
+
+  const filtered = (rows ?? []).filter(
+    (r) => filter === 'all' || r.ticket.status === filter,
+  );
+
+  return (
+    <div className="mx-auto max-w-6xl px-6 py-8">
+      <div className="flex items-baseline justify-between">
+        <div>
+          <Link href="/admin" className="text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]">
+            ← Admin
+          </Link>
+          <h1 className="mt-1 text-[22px] font-semibold tracking-tight">Support tickets</h1>
+        </div>
+        <div className="flex gap-1">
+          {(['awaiting_admin', 'awaiting_user', 'closed', 'all'] as const).map((s) => (
+            <button
+              type="button"
+              key={s}
+              onClick={() => setFilter(s)}
+              className={`rounded-md px-2.5 py-1 text-[11.5px] transition-colors ${
+                filter === s
+                  ? 'bg-[--color-bg-subtle] text-[--color-fg]'
+                  : 'text-[--color-fg-muted] hover:text-[--color-fg]'
+              }`}
+            >
+              {s.replace('_', ' ')}
+            </button>
+          ))}
+        </div>
+      </div>
+
+      {error && <p className="mt-4 text-[12.5px] text-[--color-danger]">{error}</p>}
+
+      <div className="panel mt-6">
+        {rows === null && (
+          <div className="p-6 text-center">
+            <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={18} />
+          </div>
+        )}
+        {rows && filtered.length === 0 && (
+          <div className="p-6 text-center text-[13px] text-[--color-fg-muted]">
+            No tickets in this view.
+          </div>
+        )}
+        {rows && filtered.length > 0 && (
+          <table className="w-full text-[12.5px]">
+            <thead className="border-b border-[--color-border] text-[--color-fg-subtle]">
+              <tr>
+                <th className="px-4 py-2 text-left font-medium">Subject</th>
+                <th className="px-4 py-2 text-left font-medium">From</th>
+                <th className="px-4 py-2 text-left font-medium">Status</th>
+                <th className="px-4 py-2 text-left font-medium">Last activity</th>
+              </tr>
+            </thead>
+            <tbody>
+              {filtered.map((r) => (
+                <tr
+                  key={r.ticket.id}
+                  className="border-b border-[--color-border] last:border-0 hover:bg-[--color-bg-subtle]"
+                >
+                  <td className="px-4 py-2.5">
+                    <Link
+                      href={`/admin/support/${r.ticket.id}`}
+                      className="font-medium hover:text-[--color-accent]"
+                    >
+                      {r.ticket.subject}
+                    </Link>
+                  </td>
+                  <td className="mono px-4 py-2.5 text-[--color-fg-muted]">
+                    {r.userEmail ??
+                      (r.ticket.guestEmail
+                        ? `${r.ticket.guestEmail} (guest)`
+                        : 'unknown')}
+                  </td>
+                  <td className="px-4 py-2.5">
+                    <span
+                      className={`rounded-full px-2 py-0.5 text-[10.5px] ${STATUS_BADGE[r.ticket.status]}`}
+                    >
+                      {r.ticket.status.replace('_', ' ')}
+                    </span>
+                  </td>
+                  <td className="px-4 py-2.5 text-[--color-fg-muted]">
+                    {new Date(r.ticket.lastMessageAt).toLocaleString()}
+                  </td>
+                </tr>
+              ))}
+            </tbody>
+          </table>
+        )}
+      </div>
+    </div>
+  );
+}

apps/web/components/cookie-banner.tsx

@@ -0,0 +1,69 @@
+'use client';
+
+import Link from 'next/link';
+import { useEffect, useState } from 'react';
+
+const STORAGE_KEY = 'bmm-cookie-ack-v1';
+
+/**
+ * BMM uses only strictly-necessary cookies (session + OAuth CSRF state). Under
+ * Swiss DSG and GDPR strictly-necessary cookies do not require opt-in consent,
+ * only clear disclosure — this banner satisfies the disclosure obligation
+ * without dark-pattern cookie walls or false-choice "Reject all" UIs.
+ */
+export function CookieBanner() {
+  const [show, setShow] = useState(false);
+
+  useEffect(() => {
+    try {
+      const ack = window.localStorage.getItem(STORAGE_KEY);
+      if (!ack) setShow(true);
+    } catch {
+      // localStorage blocked (private mode etc.) — show banner anyway, it's
+      // dismissable via a single click and never persists if storage fails.
+      setShow(true);
+    }
+  }, []);
+
+  function acknowledge() {
+    try {
+      window.localStorage.setItem(STORAGE_KEY, new Date().toISOString());
+    } catch {
+      /* ignore — re-shown on next visit */
+    }
+    setShow(false);
+  }
+
+  if (!show) return null;
+
+  return (
+    <div
+      role="dialog"
+      aria-label="Cookie notice"
+      className="fixed inset-x-0 bottom-0 z-50 border-t border-[--color-border] backdrop-blur-md"
+      style={{
+        backgroundColor: 'color-mix(in oklab, var(--color-bg-elevated) 92%, transparent)',
+        paddingBottom: 'max(env(safe-area-inset-bottom), 0.75rem)',
+      }}
+    >
+      <div className="mx-auto flex max-w-6xl flex-col gap-3 px-5 pt-3 sm:flex-row sm:items-center sm:gap-4 sm:px-6">
+        <p className="flex-1 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+          We use strictly-necessary cookies for login (session token) and CSRF
+          protection. No tracking, no analytics, no third-party cookies on this
+          domain. Details:{' '}
+          <Link href="/privacy" className="text-[--color-accent] hover:underline">
+            privacy policy
+          </Link>
+          .
+        </p>
+        <button
+          type="button"
+          onClick={acknowledge}
+          className="inline-flex h-9 shrink-0 items-center justify-center rounded-md bg-[--color-accent] px-4 text-[13px] font-medium text-white transition-colors hover:bg-[#5557e8]"
+        >
+          OK
+        </button>
+      </div>
+    </div>
+  );
+}