feat: Swiss-compliant launch — Impressum/AGB/Contact, support panel, DSG exports, cookie banner

Legal (Swiss minimum, no individual named):
- Impressum page (UWG Art. 3 lit. s) — provider, contact via support panel,
  no email required, jurisdiction = Switzerland
- AGB page — subscription terms, payment, cancellation, suspension on payment
  fail, 14-day money-back, AI-processing-per-tier disclosure, Swiss law +
  Swiss venue, modeled after typical Schweizer SaaS terms
- Privacy: Stripe added as subprocessor with full data-flow disclosure

Support panel replaces email contact entirely:
- @bmm/db: support_status enum + support_tickets + support_messages tables,
  migration applied to prod DB
- @bmm/api: support routes (user create/list/view/reply, admin list/view/reply
  /set-status), public /v1/contact for logged-out visitors with per-IP rate
  limit of 3 submissions/day to prevent spam-flood
- Web: /settings/support (list + new), /settings/support/[id] (conversation),
  /admin/support, /admin/support/[id]
- Public /contact form with email collection for guest tickets

Data rights (DSG Art. 25 / GDPR Art. 15+20):
- /v1/account/export returns user-scoped JSON of profile, org, servers,
  builds, audit, support tickets and messages — excludes hashes, encrypted
  secrets, other-user data
- /settings/account: download button + deletion-via-ticket workflow

Production-readiness gaps closed:
- org.suspended now blocks /v1/servers POST and /v1/servers/preview (402);
  webhook flagged this state but enforcement was missing
- Cookie banner: minimal, essential-cookies-only disclosure (Swiss DSG +
  GDPR compliant without dark-pattern consent UI), mounts on both layouts

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>

apps/web/app/(dashboard)/layout.tsx

@@ -1,3 +1,4 @@
+import { CookieBanner } from '@/components/cookie-banner';
 import { Logo } from '@/components/logo';
 import { MobileActionBar } from '@/components/mobile-action-bar';
 import { FileClock, LayoutGrid, Package, Server, Settings } from 'lucide-react';
@@ -38,6 +39,7 @@ export default function DashboardLayout({ children }: { children: React.ReactNod
       </header>
       <main className="flex-1 bg-[--color-bg] pb-20 sm:pb-0">{children}</main>
       <MobileActionBar />
+      <CookieBanner />
     </div>
   );
 }

apps/web/app/(dashboard)/settings/account/page.tsx

@@ -0,0 +1,80 @@
+'use client';
+
+import { Button } from '@/components/ui/button';
+import { apiUrl } from '@/lib/api';
+import Link from 'next/link';
+import { useState } from 'react';
+
+export default function AccountPage() {
+  const [downloading, setDownloading] = useState(false);
+
+  async function downloadExport() {
+    setDownloading(true);
+    try {
+      // Trigger a same-origin attachment download. The cookie ships with the
+      // request because we're same-credentials with the API origin via CORS.
+      window.location.href = apiUrl('/v1/account/export');
+    } finally {
+      setTimeout(() => setDownloading(false), 1500);
+    }
+  }
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <h1 className="text-[22px] font-semibold tracking-tight">Account</h1>
+      <p className="mt-1 text-[13px] text-[--color-fg-muted]">
+        Your data, your rights. Swiss DSG Art. 25 / GDPR Art. 15 + 20.
+      </p>
+
+      <div className="mt-8 space-y-4">
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Download your data</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            One JSON file with everything we hold for your account: profile, organization, MCP
+            servers, build history (last 1000 entries), audit log (last 1000 events) and your
+            support-ticket history. Excludes password hashes, encrypted secrets and other
+            users&apos; data.
+          </p>
+          <div className="mt-4">
+            <Button variant="primary" size="md" onClick={downloadExport} disabled={downloading}>
+              {downloading ? 'Preparing…' : 'Download .json'}
+            </Button>
+          </div>
+        </section>
+
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Delete account</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            We don&apos;t do one-click account deletion yet — too easy to fat-finger and lose
+            paid-tier server configs. Open a ticket and we&apos;ll wipe everything within 30
+            days (servers, secrets, audit, tickets) per Swiss DSG Art. 32 / GDPR Art. 17.
+          </p>
+          <div className="mt-4">
+            <Link href="/settings/support">
+              <Button variant="secondary" size="md">
+                Open deletion ticket
+              </Button>
+            </Link>
+          </div>
+        </section>
+
+        <section className="panel p-5">
+          <h2 className="text-[14px] font-semibold tracking-tight">Cookies on this site</h2>
+          <p className="mt-2 text-[12.5px] leading-relaxed text-[--color-fg-muted]">
+            We use only strictly-necessary cookies: a session cookie (
+            <span className="mono">bmm_session</span>, httpOnly, 30 days) and a short-lived
+            OAuth-CSRF state cookie (<span className="mono">bmm_oauth_state</span>, 10 minutes
+            during a third-party login flow). No analytics, no tracking, no third-party cookies on
+            this domain.
+          </p>
+        </section>
+      </div>
+
+      <div className="mt-10 text-[12px] text-[--color-fg-subtle]">
+        <Link href="/privacy" className="hover:text-[--color-fg]">
+          ← Privacy policy
+        </Link>
+      </div>
+    </div>
+  );
+}

apps/web/app/(dashboard)/settings/support/[id]/page.tsx

@@ -0,0 +1,145 @@
+'use client';
+
+import { Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useParams } from 'next/navigation';
+import { useEffect, useState } from 'react';
+
+interface Ticket {
+  id: string;
+  subject: string;
+  status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+  createdAt: string;
+  lastMessageAt: string;
+}
+
+interface Message {
+  id: string;
+  authorIsAdmin: boolean;
+  body: string;
+  createdAt: string;
+}
+
+export default function TicketDetail() {
+  const params = useParams<{ id: string }>();
+  const [data, setData] = useState<{ ticket: Ticket; messages: Message[] } | null>(null);
+  const [reply, setReply] = useState('');
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  function load() {
+    if (!params?.id) return;
+    apiFetch<{ ticket: Ticket; messages: Message[] }>(`/v1/support/tickets/${params.id}`)
+      .then(setData)
+      .catch((e) => setError((e as Error).message));
+  }
+
+  useEffect(load, [params?.id]);
+
+  async function sendReply(e: React.FormEvent) {
+    e.preventDefault();
+    if (!params?.id || reply.trim().length === 0) return;
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch(`/v1/support/tickets/${params.id}/messages`, {
+        method: 'POST',
+        body: JSON.stringify({ body: reply }),
+      });
+      setReply('');
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  if (!data && !error) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12 text-center">
+        <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={20} />
+      </div>
+    );
+  }
+
+  if (error || !data) {
+    return (
+      <div className="mx-auto max-w-3xl px-6 py-12">
+        <p className="text-[13px] text-[--color-danger]">{error ?? 'Ticket not found.'}</p>
+        <Link href="/settings/support" className="mt-3 inline-block text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]">
+          ← Back to support
+        </Link>
+      </div>
+    );
+  }
+
+  const { ticket, messages } = data;
+  const isClosed = ticket.status === 'closed';
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <Link
+        href="/settings/support"
+        className="text-[12px] text-[--color-fg-muted] hover:text-[--color-fg]"
+      >
+        ← All tickets
+      </Link>
+      <div className="mt-3 flex items-baseline justify-between gap-3">
+        <h1 className="text-[22px] font-semibold tracking-tight">{ticket.subject}</h1>
+        <span className="mono text-[10.5px] uppercase tracking-wider text-[--color-fg-subtle]">
+          {ticket.status.replace('_', ' ')}
+        </span>
+      </div>
+
+      <div className="mt-6 space-y-3">
+        {messages.map((m) => (
+          <div
+            key={m.id}
+            className={`panel p-4 ${m.authorIsAdmin ? 'border-[--color-accent]/40' : ''}`}
+          >
+            <div className="flex items-baseline justify-between">
+              <span
+                className={`text-[11.5px] font-medium ${m.authorIsAdmin ? 'text-[--color-accent]' : 'text-[--color-fg]'}`}
+              >
+                {m.authorIsAdmin ? 'Support' : 'You'}
+              </span>
+              <span className="text-[10.5px] text-[--color-fg-subtle]">
+                {new Date(m.createdAt).toLocaleString()}
+              </span>
+            </div>
+            <p className="mt-2 whitespace-pre-wrap text-[13px] leading-relaxed text-[--color-fg-muted]">
+              {m.body}
+            </p>
+          </div>
+        ))}
+      </div>
+
+      {!isClosed && (
+        <form onSubmit={sendReply} className="panel mt-6 space-y-3 p-4">
+          <Textarea
+            value={reply}
+            onChange={(e) => setReply(e.target.value)}
+            rows={4}
+            maxLength={10_000}
+            placeholder="Your reply…"
+          />
+          {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+          <div className="flex justify-end">
+            <Button
+              variant="primary"
+              size="md"
+              type="submit"
+              disabled={busy || reply.trim().length === 0}
+            >
+              {busy ? 'Sending…' : 'Send reply'}
+            </Button>
+          </div>
+        </form>
+      )}
+    </div>
+  );
+}

apps/web/app/(dashboard)/settings/support/page.tsx

@@ -0,0 +1,166 @@
+'use client';
+
+import { Input, Label, Textarea } from '@/components/input';
+import { Button } from '@/components/ui/button';
+import { apiFetch } from '@/lib/api';
+import { Loader2 } from 'lucide-react';
+import Link from 'next/link';
+import { useEffect, useState } from 'react';
+
+interface Ticket {
+  id: string;
+  subject: string;
+  status: 'awaiting_admin' | 'awaiting_user' | 'closed';
+  createdAt: string;
+  lastMessageAt: string;
+}
+
+const STATUS_LABEL: Record<Ticket['status'], string> = {
+  awaiting_admin: 'Open — awaiting support',
+  awaiting_user: 'Reply received',
+  closed: 'Closed',
+};
+
+const STATUS_COLOR: Record<Ticket['status'], string> = {
+  awaiting_admin: 'text-amber-300',
+  awaiting_user: 'text-emerald-300',
+  closed: 'text-[--color-fg-subtle]',
+};
+
+export default function SupportPage() {
+  const [tickets, setTickets] = useState<Ticket[] | null>(null);
+  const [showNew, setShowNew] = useState(false);
+  const [subject, setSubject] = useState('');
+  const [body, setBody] = useState('');
+  const [busy, setBusy] = useState(false);
+  const [error, setError] = useState<string | null>(null);
+
+  function load() {
+    apiFetch<{ tickets: Ticket[] }>('/v1/support/tickets')
+      .then((r) => setTickets(r.tickets))
+      .catch((e) => setError((e as Error).message));
+  }
+
+  useEffect(load, []);
+
+  async function createTicket(e: React.FormEvent) {
+    e.preventDefault();
+    setBusy(true);
+    setError(null);
+    try {
+      await apiFetch('/v1/support/tickets', {
+        method: 'POST',
+        body: JSON.stringify({ subject, body }),
+      });
+      setSubject('');
+      setBody('');
+      setShowNew(false);
+      load();
+    } catch (err) {
+      setError((err as Error).message);
+    } finally {
+      setBusy(false);
+    }
+  }
+
+  return (
+    <div className="mx-auto max-w-3xl px-6 py-10">
+      <div className="flex items-baseline justify-between">
+        <div>
+          <h1 className="text-[22px] font-semibold tracking-tight">Support</h1>
+          <p className="mt-1 text-[13px] text-[--color-fg-muted]">
+            Open a ticket and we&apos;ll get back to you within one business day.
+          </p>
+        </div>
+        {!showNew && (
+          <Button variant="primary" size="md" onClick={() => setShowNew(true)}>
+            + New ticket
+          </Button>
+        )}
+      </div>
+
+      {showNew && (
+        <form onSubmit={createTicket} className="panel mt-6 space-y-4 p-5">
+          <div className="space-y-1.5">
+            <Label htmlFor="t-subject">Subject</Label>
+            <Input
+              id="t-subject"
+              required
+              minLength={3}
+              maxLength={200}
+              value={subject}
+              onChange={(e) => setSubject(e.target.value)}
+              placeholder="Briefly — what's up?"
+            />
+          </div>
+          <div className="space-y-1.5">
+            <Label htmlFor="t-body" hint={`${body.length} / 10000`}>
+              Message
+            </Label>
+            <Textarea
+              id="t-body"
+              required
+              rows={6}
+              minLength={10}
+              maxLength={10_000}
+              value={body}
+              onChange={(e) => setBody(e.target.value)}
+              placeholder="The more context the better — server slug, error messages, what you expected."
+            />
+          </div>
+          {error && <p className="text-[12.5px] text-[--color-danger]">{error}</p>}
+          <div className="flex justify-end gap-2">
+            <Button variant="ghost" size="md" type="button" onClick={() => setShowNew(false)}>
+              Cancel
+            </Button>
+            <Button
+              variant="primary"
+              size="md"
+              type="submit"
+              disabled={busy || subject.length < 3 || body.length < 10}
+            >
+              {busy ? 'Sending…' : 'Open ticket'}
+            </Button>
+          </div>
+        </form>
+      )}
+
+      <div className="mt-8">
+        {tickets === null && (
+          <div className="panel p-6 text-center">
+            <Loader2 className="mx-auto animate-spin text-[--color-fg-muted]" size={18} />
+          </div>
+        )}
+        {tickets && tickets.length === 0 && !showNew && (
+          <div className="panel p-6 text-center text-[13px] text-[--color-fg-muted]">
+            No tickets yet.
+          </div>
+        )}
+        {tickets && tickets.length > 0 && (
+          <div className="panel divide-y divide-[--color-border]">
+            {tickets.map((t) => (
+              <Link
+                key={t.id}
+                href={`/settings/support/${t.id}`}
+                className="flex items-center justify-between px-4 py-3 transition-colors hover:bg-[--color-bg-subtle]"
+              >
+                <div className="min-w-0 flex-1">
+                  <div className="truncate text-[13px] font-medium text-[--color-fg]">
+                    {t.subject}
+                  </div>
+                  <div className={`mt-0.5 text-[11.5px] ${STATUS_COLOR[t.status]}`}>
+                    {STATUS_LABEL[t.status]} ·{' '}
+                    <span className="text-[--color-fg-subtle]">
+                      {new Date(t.lastMessageAt).toLocaleString()}
+                    </span>
+                  </div>
+                </div>
+                <span className="ml-3 text-[--color-fg-subtle]">→</span>
+              </Link>
+            ))}
+          </div>
+        )}
+      </div>
+    </div>
+  );
+}